Job Description
Join Elite Support Solutions as a Customer Service Representative and enjoy weekly pay in a dynamic, supportive environment! We're hosting a hiring event in Philadelphia for motivated professionals eager to deliver exceptional customer experiences. As a key member of our team, you'll handle inquiries, resolve issues, and contribute to our award-winning service culture. We offer comprehensive training, career advancement opportunities, and a benefits package including health insurance and retirement plans. Perfect for detail-oriented individuals with strong communication skills!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service issues using CRM systems
- Document interactions accurately in Salesforce and internal databases
- Collaborate with technical teams to escalate complex problems
- Meet/exceed performance metrics including CSAT and resolution rates
- Participate in ongoing product and service training sessions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Proficiency with CRM software (Salesforce, Zendesk, or similar)
- Exceptional verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Ability to work flexible shifts including evenings/weekends
- Basic computer literacy with typing speed of 40+ WPM
- Positive attitude with customer-first mindset