Job Description
Join our award-winning call center team in Raleigh, NC! We're seeking enthusiastic individuals with no prior experience to deliver exceptional customer service. Enjoy competitive pay, comprehensive training, and a supportive team environment. Our modern downtown office features flexible scheduling, growth opportunities, and performance bonuses. This is your chance to launch a rewarding career in customer service with industry-leading benefits.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and troubleshoot technical issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution
- Collaborate with team members to improve service processes
- Adhere to company policies and security protocols
Qualifications
- No experience required – we provide paid training
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to navigate multiple computer systems simultaneously
- Resilience and patience in fast-paced environments
- Must pass background check and drug screening
- Available to work flexible shifts including weekends