Job Description
Join our award-winning customer service team in Cleveland and become the voice of our brand! We're urgently seeking passionate individuals to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and immediate start in a dynamic environment where your contributions make a real impact. No weekends required!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions and maintain accurate records
- Collaborate with team members to escalate complex cases
- Meet/exceed performance metrics for resolution time and satisfaction
- Continuously update product knowledge through training modules
Qualifications
- 1+ years customer service experience preferred
- Exceptional verbal and written communication skills
- Strong problem-solving abilities under pressure
- Proficient with CRM software (Salesforce experience a plus)
- High school diploma or equivalent required
- Ability to work flexible shifts including evenings
- Positive attitude and team-oriented mindset