Job Description
Join ConnectServe Solutions as a Remote Customer Service Representative and become the heart of our client's success story. We're seeking passionate professionals to deliver exceptional support from the comfort of their homes. Enjoy a flexible schedule, comprehensive training, and a collaborative virtual team environment dedicated to excellence. Be part of a company that values growth, innovation, and your well-being.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and account issues using CRM systems and internal resources
- Document interactions accurately in Salesforce and maintain detailed case notes
- Meet/exceed performance metrics including CSAT scores, handle times, and resolution rates
- Collaborate with technical teams to escalate complex issues and ensure timely resolution
- Participate in continuous improvement initiatives to enhance customer experience
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Exceptional verbal/written communication and active listening skills
- Proficient in CRM platforms (Salesforce, Zendesk) and MS Office
- Reliable high-speed internet and quiet home office setup
- Ability to work independently while collaborating in a virtual team
- Flexibility to work evenings/weekends based on client needs