Job Description
Join our elite customer service team in Raleigh and enjoy the freedom of weekly pay! At Apex Solutions Group, we value your talent and dedication, offering a dynamic environment where your skills make a real impact. As a Customer Service Representative, you'll be the voice of our brand, resolving inquiries with empathy and precision while building lasting customer relationships. Why choose us?
- Weekly paychecks (no more waiting!)
- Comprehensive benefits package
- Career growth opportunities
- Modern downtown Raleigh office
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues with first-contact resolution
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Participate in continuous improvement initiatives
Qualifications
- 1+ years customer service experience required
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce preferred)
- Ability to multitask in fast-paced environment
- High school diploma or equivalent (college degree a plus)
- Must pass background check and drug screen