Job Description
Join Capital Connect Solutions as a Customer Service Representative and become the voice of excellence in the heart of Washington DC! We're seeking passionate professionals to deliver exceptional support to our diverse clientele. Enjoy competitive benefits, professional growth opportunities, and a collaborative work environment in a prime downtown location.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions in CRM systems while maintaining data accuracy
- Collaborate with cross-functional teams to address complex issues
- Meet/exceed performance metrics for resolution times and customer satisfaction
- Proactively identify opportunities to improve service quality
- Assist with training new team members on service protocols
Qualifications
- Minimum 2 years customer service experience in a B2B environment
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced settings
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent (college degree preferred)