Job Description
Join our award-winning customer experience team at GlobalConnect Solutions! We're seeking passionate individuals to deliver exceptional support to our growing client base in Wichita. Enjoy comprehensive benefits, career advancement opportunities, and a supportive work environment where your voice matters. Be part of a company recognized for employee satisfaction and innovation in customer service.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues, billing concerns, and product questions efficiently
- Document all interactions in CRM system with detailed notes and resolutions
- Collaborate with technical teams to escalate complex issues
- Meet/exceed performance metrics including CSAT and resolution rates
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Strong problem-solving and conflict resolution abilities
- Ability to work flexible shifts including weekends
- Positive attitude and resilience under pressure