Job Description
Join our award-winning team as a Customer Service Representative at Nexus Solutions Group! We're seeking empathetic, tech-savvy professionals to deliver exceptional customer experiences immediately. This full-time role offers comprehensive training, career growth opportunities, and a collaborative work environment in the heart of Seattle. If you thrive in fast-paced settings and have a passion for helping others, apply today to start your journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with first-contact resolution
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics for quality and efficiency
- Contribute to process improvement initiatives
- Maintain thorough knowledge of company products/services
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Proficiency with CRM software and MS Office Suite
- Exceptional verbal/written communication skills
- Ability to multitask in high-pressure environments
- Strong problem-solving and conflict resolution abilities
- Available for flexible shifts including weekends
- US work authorization required