Job Description
Are you looking for a rewarding weekend job that offers stability and growth? Apex Customer Solutions is hosting a massive Hiring Event in Fresno, CA, and we are looking for motivated individuals to join our team as Customer Service Representatives.
In this role, you will be the face of our brand, assisting customers with inquiries, resolving issues, and ensuring a seamless experience. We value patience, empathy, and a proactive attitude. Whether you are looking to start a new career or seeking flexible weekend hours, this is the perfect opportunity for you.
Why Apply?
- Hiring Event: Walk-in interviews available on-site.
- Weekend Shifts: Enjoy your weekdays off with Saturday and Sunday hours.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- No Experience Needed: We provide comprehensive training.
Responsibilities
- Manage a high volume of inbound and outbound customer calls with a professional and empathetic tone.
- Resolve customer issues and complaints efficiently while adhering to company scripts and policies.
- Provide accurate product and service information to help customers make informed decisions.
- Log all customer interactions and details accurately into the CRM system.
- Collaborate with the support team to escalate complex issues when necessary.
- Maintain a positive and professional demeanor during peak call times.
Qualifications
- High school diploma or GED equivalent is required.
- Excellent verbal communication and active listening skills.
- Basic computer proficiency and typing speed of 40+ WPM.
- Reliable transportation is a must.
- Ability to work flexible hours, including weekends (Saturday and Sunday).
- Strong problem-solving abilities and a customer-first mindset.