Job Description
We are seeking a dedicated Chat Support Specialist to join our fast-paced team in Charlotte, NC. If you are looking for a stable position with weekly pay and paid training, this is the perfect opportunity for you.
As a key member of our support team, you will help our clients resolve their issues efficiently and professionally. We value empathy, clear communication, and a proactive attitude.
Responsibilities
- Respond to customer inquiries via live chat with a friendly and professional tone.
- Resolve product or service issues and answer questions accurately.
- Log all customer interactions and resolutions in our CRM system.
- Collaborate with team leads to improve service quality and customer satisfaction.
- Escalate complex issues to senior support staff when necessary.
Qualifications
- High school diploma or equivalent (GED).
- Previous experience in customer service or chat support is preferred.
- Stable high-speed internet connection.
- Strong typing skills (40+ WPM).
- Ability to work flexible shifts, including evenings and weekends.