Job Description
Join our dynamic team at Heartland Solutions Group as a Local Customer Service Representative in Oklahoma City! We're seeking passionate individuals to deliver exceptional customer experiences while supporting our growing client base. Enjoy competitive compensation, comprehensive benefits, and immediate start opportunities in a supportive, modern work environment. Be part of a company that values your growth and invests in your success.
Responsibilities
- Resolve customer inquiries via phone, email, and live chat with empathy and efficiency
- Process orders, returns, and service requests while maintaining accurate documentation
- Collaborate with internal teams to resolve complex customer issues
- Meet and exceed performance metrics for response time and resolution rates
- Identify opportunities to improve customer experience workflows
- Utilize CRM systems to track interactions and maintain customer profiles
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service experience in a local market context
- Exceptional communication and active listening skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in a fast-paced environment
- Strong problem-solving abilities with a solutions-oriented mindset
- Flexibility to work occasional evenings or weekends as needed
- Must reside in Oklahoma City metropolitan area