Job Description
Join our urgent hiring event for dynamic Customer Service Representatives! We're seeking passionate professionals to deliver exceptional support across Mesa, AZ and Pennsylvania. This is your opportunity to launch a rewarding career with competitive pay, comprehensive benefits, and growth opportunities. Immediate interviews available! Apply today to secure your spot.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams for complex escalations
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Contribute to process improvement initiatives
Qualifications
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Proficient in multitasking and time management
- Ability to work flexible shifts including weekends
- Basic technical troubleshooting knowledge
- High school diploma or equivalent required
- Positive attitude with resilience under pressure