Job Description
Join our award-winning customer service team as a Full-Time Customer Service Representative! We're expanding our Tampa, FL and Georgia operations and seeking passionate individuals to deliver exceptional customer experiences. Enjoy comprehensive paid training, competitive benefits, and a supportive work environment where your growth is our priority. No prior experience required – we provide all tools for success!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve customer concerns using problem-solving skills and product knowledge
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with cross-functional teams to escalate complex issues
- Meet performance metrics for resolution time and customer satisfaction
- Actively contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal/written communication skills
- Strong multitasking abilities with attention to detail
- Proficiency in Microsoft Office and CRM platforms
- Ability to thrive in fast-paced, team-oriented settings
- Previous customer service experience is a plus
- Must pass background check and drug screening