Job Description
Join our award-winning customer support team in Jacksonville! We're seeking passionate individuals to deliver exceptional service while receiving comprehensive paid training. This is your gateway to a rewarding career in one of America's fastest-growing cities. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our dynamic organization.
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex issues
- Identify and escalate high-value customer opportunities
- Maintain product knowledge through ongoing training
- Contribute to process improvement initiatives
- Support sales team with customer retention strategies
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service experience
- Exceptional verbal and written communication skills
- Strong problem-solving abilities
- Proficient with Microsoft Office Suite
- Ability to work flexible shifts (evenings/weekends)
- Valid Florida driver's license (if field visits required)
- Pass background check and drug screening