Job Description
We are looking for a dedicated Customer Service Representative to join our high-performing team in Washington, DC. If you are passionate about delivering exceptional support and thrive in a night shift environment, we want to hear from you. We offer an immediate start and a competitive benefits package.
As a key member of our team, you will be the first point of contact for our clients, ensuring their needs are met with empathy and efficiency. This role is perfect for individuals seeking stability and growth in a professional setting.
Responsibilities
- Handle a high volume of incoming customer inquiries via phone, email, and chat with a focus on the night shift schedule.
- Resolve customer issues, questions, and complaints in a timely and professional manner.
- Document all interactions accurately in the CRM system.
- Identify and escalate complex issues to the appropriate team leads or supervisors.
- Maintain up-to-date knowledge of company products, services, and policies.
- Build rapport with customers to ensure long-term satisfaction and loyalty.
Qualifications
- Previous experience in customer service or call center operations is preferred.
- Strong computer literacy and typing skills (40+ WPM).
- Ability to work flexible night shift hours, including weekends and holidays.
- Excellent verbal and written communication skills in English.
- High school diploma or equivalent required.
- Must be able to pass a background check.