Job Description
Join Our Award-Winning Team in Sacramento!
We're urgently hiring passionate Customer Service Representatives for our Sacramento call center. No experience needed – we provide comprehensive paid training to launch your career in customer support. Enjoy competitive pay, benefits, and a supportive team environment. Help our clients resolve inquiries while building valuable skills for future growth. Apply today and start your journey with us!
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve billing, technical, and account inquiries efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency (typing 25+ WPM)
- Positive attitude and problem-solving mindset
- Availability for flexible shifts (including weekends)
- US work authorization (required)