Job Description
Join our award-winning team as a Local Customer Service Representative and enjoy the stability of weekly pay! We're hiring compassionate professionals to deliver exceptional support to our Charlotte community. At Premier Support Solutions, we prioritize your growth with comprehensive training and clear advancement paths.
Why You'll Love This Role:
- Weekly paychecks for immediate financial security
- Comprehensive benefits package (Day 1 eligibility)
- Modern, collaborative workspace in Uptown Charlotte
- Tuition reimbursement and professional development
Be the voice of our brand while building meaningful connections with local customers. We value work-life balance and offer flexible scheduling options.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to improve service quality
- Meet performance metrics for response time and resolution rates
- Participate in monthly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication and active listening skills
- Ability to navigate multiple systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Available for rotating weekend shifts (1-2 days/month)