Job Description
Join our dynamic team in Austin as a Customer Service Representative! We're seeking passionate individuals to deliver exceptional support experiences. Enjoy comprehensive paid training, competitive compensation, and a collaborative work environment. No prior experience required – we invest in your growth with ongoing development opportunities. Enjoy benefits including health insurance, paid time off, and advancement potential within our rapidly expanding tech company.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and product-related questions using CRM tools
- Document interactions and maintain accurate customer records
- Collaborate with technical teams to resolve complex escalations
- Meet performance metrics for response time and customer satisfaction
- Proactively identify process improvements for service efficiency
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and empathy
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Customer service experience (paid or unpaid) highly valued
- Positive attitude and willingness to learn new technologies