Job Description
Join our award-winning customer service team as a Customer Service Representative in Buffalo, NY! We're seeking dedicated professionals to deliver exceptional support experiences while launching your career with comprehensive paid training. Enjoy competitive compensation, comprehensive benefits, and a dynamic work environment where your growth matters.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions in CRM systems while maintaining accurate records
- Collaborate with technical teams to troubleshoot complex issues
- Identify upsell opportunities to enhance customer satisfaction
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software and MS Office Suite
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Available for flexible shifts including evenings/weekends