Job Description
Join our award-winning team as a Customer Service Representative in Columbus, Ohio! We're hiring dedicated professionals to deliver exceptional customer experiences with weekly pay and comprehensive paid training. Enjoy a supportive environment with growth opportunities and competitive benefits.
Why Join Us?
- Weekly direct deposit paychecks
- Free paid training program (4 weeks)
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Career advancement pathways
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues
- Process orders and updates in CRM systems
- Document interactions and maintain accurate records
- Collaborate with team to improve service quality
- Meet performance metrics (CSAT, AHT, FCR)
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM tools
- Strong problem-solving and conflict resolution abilities
- Ability to work flexible shifts (including evenings)
- Pass background check and drug screen
- Must be authorized to work in the US