Job Description
Join our award-winning customer service team in Baltimore, MD! We're seeking passionate individuals to deliver exceptional support while enjoying weekly paychecks and comprehensive paid training. No experience required—just your positive attitude and dedication to helping others. Grow your career with our Fortune 500 partner while making a real impact in your community.
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex issues
- Meet/exceed performance metrics for quality and efficiency
- Participate in ongoing training to enhance skills
Qualifications
- High school diploma or equivalent (required)
- Strong communication and problem-solving skills
- Ability to work flexible shifts including weekends
- Basic computer proficiency (typing 30+ WPM)
- Customer service experience preferred but not required
- Pass background check and drug screening