Job Description
Join North Carolina Connect Solutions and launch your career in customer service with our comprehensive paid training program! We're seeking enthusiastic individuals to join our award-winning call center team in Charlotte. Enjoy competitive pay, benefits, and growth opportunities while serving diverse clients across the state. No experience required – we provide all the tools for success!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and troubleshoot technical issues
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and efficiency
- Collaborate with team members to improve service delivery
- Adhere to company policies and compliance standards
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Basic computer proficiency with Windows OS
- Ability to multitask in a fast-paced environment
- Positive attitude with problem-solving aptitude
- Reliable internet connection for remote work options
- Must pass background check and drug screening
- Residency in North Carolina required