Job Description
Join our award-winning customer service team in New Orleans and become the voice of excellence! We're seeking passionate individuals to deliver exceptional support experiences for our Fortune 500 clients. This is a rare opportunity to start immediately in a dynamic, growth-oriented environment where your contributions directly impact customer satisfaction and brand loyalty.
Enjoy competitive benefits including comprehensive health coverage, paid training, career advancement pathways, and a vibrant downtown workplace culture. We value diversity and foster an inclusive atmosphere where every team member thrives.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve complex technical issues using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and maintain case quality standards
- Collaborate with technical teams to escalate unresolved issues efficiently
- Meet/exceed performance metrics including CSAT scores and resolution times
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- Minimum 1 year customer service experience in high-volume contact center
- Proficiency with CRM platforms (Salesforce preferred) and Microsoft Office Suite
- Exceptional communication skills with clear articulation in English
- Ability to multitask while maintaining composure in fast-paced environments
- Strong problem-solving skills with analytical thinking abilities
- High school diploma or equivalent; college degree preferred
- Available for flexible shifts including evenings and weekends as needed