Job Description
Join our dynamic team as a Customer Service Representative in Phoenix, AZ! We're seeking motivated individuals to deliver exceptional customer experiences through inbound/outbound calls and digital channels. Enjoy competitive pay, comprehensive training, and immediate start opportunities in a supportive, fast-paced environment. Grow your career with industry-leading benefits and advancement paths.
Responsibilities
- Handle 50-80 daily customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed quality and productivity metrics
- Collaborate with team to improve service standards
- Adhere to compliance protocols and security guidelines
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to type 35+ WPM
- Proficiency with Windows OS and CRM tools
- Flexible availability including nights/weekends
- Positive attitude and resilience under pressure
- US work authorization required