Job Description
Join Austin Connect Solutions as a Customer Service Representative and become the face of our local community! We're seeking passionate individuals to deliver exceptional support to Austin residents. This is your chance to make a real impact while growing your career in one of America's most vibrant cities. Immediate start available!
Our team thrives on empathy, problem-solving, and local expertise. As a CSR, you'll be the first point of contact for our valued customers, ensuring their needs are met with professionalism and care. We offer competitive pay, comprehensive training, and a supportive team environment.
Responsibilities
- Handle inbound and outbound calls, emails, and chats with Austin-area customers
- Resolve inquiries regarding local services, billing, and account information
- Document interactions accurately in our CRM system
- Collaborate with local teams to resolve escalated issues
- Identify opportunities to enhance customer satisfaction
- Participate in continuous training on local services and products
- Maintain knowledge of Austin-specific community resources
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience
- Strong communication skills with clear, professional articulation
- Ability to multitask in a fast-paced environment
- Proficiency with CRM software and MS Office Suite
- Problem-solving mindset with attention to detail
- Resilience and patience when handling challenging situations
- Must be authorized to work in the US