Job Description
Join our elite customer service team at ConnectSolutions Inc. during our exclusive hiring event for weekend shift positions in Baltimore! We're seeking passionate professionals to deliver exceptional support while enjoying competitive pay, comprehensive benefits, and career advancement opportunities. Our Baltimore hub offers a dynamic work environment with modern amenities and a commitment to employee growth. Apply today to become part of our award-winning team serving Fortune 500 clients across the Eastern Seaboard!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve complex issues using CRM tools and proprietary software systems
- Document interactions accurately and maintain detailed case records
- Collaborate with cross-functional teams to ensure seamless customer experiences
- Meet/exceed performance metrics including CSAT, AHT, and first-contact resolution
- Contribute to process improvement initiatives through feedback and innovation
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Proficiency with CRM platforms (Salesforce/Zendesk) and MS Office Suite
- Exceptional communication skills with neutral accent and clear articulation
- Ability to work flexible weekends (Saturday/Sunday) with rotating shifts
- Strong problem-solving skills with attention to detail and accuracy
- High school diploma or equivalent; college degree preferred
- Pass background check and drug screening