Job Description
Join GlobalConnect Solutions as a Remote Night Shift Customer Service Representative and become an essential part of our award-winning support team! We're seeking dedicated professionals to provide exceptional service to clients across Kansas City, MO and Pennsylvania from the comfort of their homes. This full-time night shift role offers competitive pay, comprehensive benefits, and the flexibility of remote work while making a tangible impact on customer satisfaction. If you're a problem-solver with a passion for helping others, we want to hear from you!
Responsibilities
- Deliver outstanding customer support via phone, email, and chat during night shift hours
- Resolve product/service inquiries, billing issues, and technical troubleshooting
- Document interactions accurately in CRM systems while maintaining data confidentiality
- Collaborate with cross-functional teams to escalate complex issues effectively
- Meet key performance metrics including call quality and resolution rates
- Continuously update product knowledge through company training programs
- Proactively identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in remote or call center environment
- Excellent communication skills with clear, professional phone etiquette
- Strong problem-solving abilities and emotional intelligence
- Proficient in CRM software (e.g., Salesforce, Zendesk) and MS Office
- Reliable high-speed internet connection and quiet home office space
- Ability to work independently with minimal supervision during night shifts
- Flexibility to adapt to changing schedules and business needs