Job Description
Join our award-winning customer service team and become the voice of our community! Milwaukee Community Services is seeking passionate Weekend Customer Service Representatives to deliver exceptional support to our local clients. Enjoy competitive pay, flexible scheduling, and a vibrant team environment while making a real impact in Milwaukee. Apply today for our upcoming hiring event!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and account issues using CRM systems
- Document interactions accurately in Salesforce and maintain detailed records
- Collaborate with cross-functional teams to escalate complex cases
- Meet weekly performance metrics for call quality and resolution times
- Participate in weekend shift rotations (Sat/Sun 8AM-4PM)
Qualifications
- 1+ years of customer service experience in a call center or retail environment
- Exceptional verbal/written communication skills with strong active listening
- Proficiency with CRM tools (Salesforce preferred) and Microsoft Office Suite
- Ability to multitask in fast-paced settings while maintaining composure
- High school diploma or equivalent; associate's degree preferred
- Must be available for all weekend shifts and occasional holidays