Job Description
Join our award-winning customer support team in beautiful Colorado Springs! We're seeking passionate individuals to deliver exceptional service experiences to our growing client base. Enjoy competitive pay, comprehensive benefits, and a supportive work environment with immediate start opportunities. Perfect for detail-oriented communicators who thrive in fast-paced settings.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95%+ satisfaction rates
- Resolve complex billing, technical, and product issues using CRM systems
- Document all interactions accurately in Salesforce while maintaining HIPAA compliance
- Collaborate with technical teams to escalate unresolved issues within SLA timelines
- Proactively identify process improvements to enhance customer experience
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Proficiency with Zendesk/Salesforce and MS Office Suite
- Excellent conflict resolution and multitasking abilities
- Available for flexible shifts including evenings/weekends
- Valid Colorado driver's license and reliable transportation