Job Description
Launch your career in customer service with no prior experience required! CustomerFirst Solutions is hiring enthusiastic individuals for our Memphis-based call center team. We provide comprehensive paid training to equip you with the skills needed to succeed. Enjoy competitive pay, flexible scheduling options, and a supportive team environment. Join us in delivering exceptional service to clients across Tennessee and Illinois!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet daily performance metrics (e.g., call volume, resolution time)
- Collaborate with team members to improve service quality
- Adhere to company policies and compliance standards
- Participate in ongoing training sessions
Qualifications
- High school diploma or equivalent (no college experience needed)
- Strong communication and active listening skills
- Ability to navigate computer systems quickly
- Positive attitude and willingness to learn
- Reliable internet connection for remote work options
- Basic typing skills (minimum 25 WPM)
- Ability to work flexible shifts including evenings/weekends