Job Description
Join our award-winning team as a Local Customer Service Representative and enjoy weekly pay with immediate start opportunities! We're seeking passionate professionals to deliver exceptional support to Nashville residents while building rewarding careers. Enjoy competitive compensation, comprehensive training, and a supportive work environment that values your growth. Your expertise will directly impact customer satisfaction and drive our community-focused mission forward.
Responsibilities
- Handle inbound/outbound calls and digital inquiries from Nashville customers
- Resolve billing, technical, and account-related issues with empathy and efficiency
- Document interactions accurately in our CRM system while maintaining confidentiality
- Collaborate with cross-functional teams to escalate complex cases
- Proactively identify opportunities to enhance customer experience
- Meet/exceed performance metrics for resolution time and satisfaction
- Stay updated on product/service knowledge through continuous training
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in local market
- Exceptional verbal/written communication skills
- Proficiency with CRM software and MS Office Suite
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Reliable transportation for occasional on-site requirements
- Positive attitude with passion for community engagement