Job Description
Join Austin Customer Solutions as a Customer Service Representative and enjoy the flexibility of daily pay! We're seeking empathetic professionals to deliver exceptional support while growing your career with our comprehensive paid training program. Located in vibrant Austin, TX, our team-driven culture values work-life balance and offers competitive benefits including same-day pay through our partnership with DailyPay.
Why You'll Love Working Here:
- Same-day pay for all hours worked
- Free paid training program (no experience needed!)
- Health/dental/vision insurance after 60 days
- 401(k) with company match
- Clear career advancement path
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and account modifications accurately
- Document interactions in CRM system with precision
- Collaborate with team to resolve complex issues
- Meet/exceed daily performance metrics (handle time, quality)
- Identify and escalate product/service improvement opportunities
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service experience
- Exceptional verbal/written communication skills
- Proficient in Microsoft Office and CRM platforms
- Type 40+ WPM with 98% accuracy
- Ability to work flexible shifts (including weekends)
- Positive attitude under pressure