Job Description
Are you looking for a rewarding career with immediate start opportunities? Join our elite team of Customer Service Representatives. We are expanding our operations in Columbus, Ohio, and are actively seeking dedicated professionals to join our night shift team. In this role, you will be the voice of our brand, ensuring our clients receive the highest level of support.
Why Join Us?
- Immediate Start: Begin your career within days of application.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Benefits: Comprehensive health, dental, and vision insurance available.
- Environment: Modern, collaborative, and supportive work culture.
We are also open to candidates in the greater Florida area looking for remote or hybrid night shift opportunities. Don't miss this chance to advance your career in a dynamic industry.
Responsibilities
- Handle a high volume of inbound and outbound customer calls with professionalism and empathy.
- Resolve customer inquiries and complaints efficiently while adhering to company scripts and guidelines.
- Process orders, returns, and account information accurately using CRM software.
- Document all customer interactions and transactions in our internal database.
- Collaborate with team leads and other departments to ensure customer satisfaction.
- Stay updated on product knowledge and policy changes to provide accurate information.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Proven experience in customer service, call center, or sales is a plus.
- Excellent verbal communication and active listening skills.
- Basic computer literacy and typing speed of 40+ WPM.
- Must be available to work rotating night shifts (typically 6:00 PM to 3:00 AM).
- Ability to remain calm and professional in high-pressure situations.