Job Description
Join our dynamic hiring event for Customer Service Representatives on night shift in Milwaukee, WI! Premier Support Solutions is seeking empathetic professionals to deliver exceptional support to our clients. This role offers competitive pay, comprehensive benefits, and career advancement opportunities. Event Details: October 15, 2023 | 5:00 PM - 8:00 PM | 123 Tech Drive, Milwaukee, WI. Walk-ins welcome!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to escalate complex cases
- Meet/exceed performance metrics including CSAT and resolution time
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and active listening skills
- Ability to work flexible night shift schedule (11 PM - 7 AM)
- Proficiency with CRM software and Microsoft Office Suite
- Problem-solving mindset with attention to detail
- Positive attitude and resilience in fast-paced environments