Job Description
Join our award-winning customer service team at Customer Connect Solutions! We're seeking motivated entry-level professionals to kickstart their careers in our Raleigh call center. Enjoy comprehensive training, flexible scheduling, and a supportive environment where your growth is our priority. Immediate start positions available!
Responsibilities
- Handle inbound/outbound customer inquiries via phone and digital channels
- Resolve customer concerns efficiently with empathy and professionalism
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution times
- Collaborate with team members to improve service delivery
- Adhere to company policies and compliance standards
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (required)
- 0-2 years customer service experience (entry-level welcome!)
- Strong verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Resilience under pressure with a positive attitude
- Reliable internet connection for remote work options
- Must pass background check and drug screening
- Availability to work flexible shifts including evenings/weekends