Job Description
Join our dynamic team at ClientCare Connect as a Part-Time Chat Support Specialist! We're hosting an exclusive hiring event for motivated individuals in Jacksonville, FL who excel in digital communication. This role offers flexible hours, competitive compensation, and the opportunity to make a real impact in customer satisfaction. As a key member of our support team, you'll provide exceptional service through live chat channels while working in a modern, collaborative environment.
Perfect for students, professionals seeking flexible work, or those entering the customer service field. Enjoy comprehensive training, career growth opportunities, and a supportive company culture. Our Jacksonville location features state-of-the-art facilities and a vibrant team atmosphere. Apply today to secure your spot at our hiring event!
Responsibilities
- Deliver prompt, professional customer support via live chat channels
- Resolve technical inquiries and troubleshoot product issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Maintain high customer satisfaction scores through personalized solutions
- Adhere to service level agreements and quality standards
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience
- Excellent written communication skills (type 45+ WPM)
- Proficiency with CRM software and chat platforms
- Ability to multitask in fast-paced digital environments
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends based on business needs
- Must attend Jacksonville hiring event on October 15th