Job Description
Join Atlanta's premier customer service team at Global Connect Solutions! We're hosting an exclusive hiring event for motivated individuals who thrive in dynamic environments. As a Customer Service Representative, you'll be the face of our brand, delivering exceptional experiences to clients across industries. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in our state-of-the-art downtown facility.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing and technical support issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with team leads to improve service processes
- Participate in ongoing product training programs
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Strong verbal/written communication skills
- Proficiency with Windows OS and basic software
- Ability to type 35+ WPM with accuracy
- Flexible availability including evenings/weekends
- Positive attitude and problem-solving mindset