Job Description
Join our dynamic team at ConnectServe Solutions as a Part-Time Customer Service Representative! We're hosting a hiring event to find passionate individuals dedicated to delivering exceptional customer experiences. This role offers flexible hours and the opportunity to work in a supportive, fast-paced environment where your voice matters. As a key member of our customer success team, you'll resolve inquiries, build lasting relationships, and contribute to our company's growth. If you thrive in customer-facing roles and want to make a real impact, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing issues, order discrepancies, and service complaints efficiently
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to escalate complex cases and implement solutions
- Proactively identify opportunities to improve customer satisfaction processes
- Meet/exceed key performance metrics including first-contact resolution and CSAT scores
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in call center or retail environments
- Exceptional verbal communication and active listening skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in high-pressure situations while maintaining composure
- Strong problem-solving abilities with attention to detail
- Available to work evenings and weekends as required (20-30 hours/week)