Job Description
Join our award-winning team as a Part-Time Customer Service Representative in sunny Long Beach! We're seeking empathetic communicators to deliver exceptional client experiences while receiving comprehensive paid training. Enjoy a flexible schedule, supportive environment, and career advancement opportunities in one of California's most vibrant coastal communities.
Why Join Us?
- Free paid training program (no experience required)
- Flexible part-time shifts (20-30 hours/week)
- Health benefits available for part-time employees
- Competitive hourly pay + performance bonuses
- Modern downtown Long Beach office location
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, service, and technical support issues
- Document interactions accurately in CRM systems
- Collaborate with technical teams for complex escalations
- Meet/exceed customer satisfaction metrics
- Participate in ongoing training and development
- Support cross-functional projects as assigned
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience (paid training available)
- Strong verbal/written communication skills
- Proficient with MS Office and CRM software
- Ability to multitask in fast-paced environment
- Empathetic problem-solving approach
- Reliable transportation to downtown Long Beach office
- Flexible availability including weekend/evening shifts