Job Description
Join our dynamic team as an Entry Level Customer Service Representative in San Jose! We're seeking passionate individuals to deliver exceptional support to our clients. This role offers comprehensive training, career growth opportunities, and a collaborative environment where your voice matters. Help us redefine customer excellence while building valuable skills in communication and problem-solving.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve product/service issues using troubleshooting guides and knowledge bases
- Document customer interactions accurately in CRM systems
- Collaborate with technical teams to escalate complex issues
- Meet daily performance metrics for response time and resolution
- Participate in ongoing product training to maintain expertise
Qualifications
- High school diploma or equivalent required
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to thrive in a fast-paced, team-oriented environment
- Basic proficiency with Microsoft Office and CRM software
- Customer service experience preferred but not required