Job Description
Join our dynamic team as a Customer Service Representative and launch your career with an industry-leading company! We're seeking passionate individuals to deliver exceptional support experiences while growing professionally in a fast-paced environment. Immediate hire positions available with competitive compensation and comprehensive benefits. Perfect for career changers and experienced professionals alike!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and product issues using CRM systems and knowledge bases
- Document interactions accurately in Salesforce while maintaining data integrity
- Collaborate with cross-functional teams to escalate complex issues and implement solutions
- Meet/exceed key performance metrics including CSAT scores and resolution times
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in B2C or B2B environments
- Proficiency with CRM platforms (Salesforce experience a plus)
- Exceptional verbal/written communication and conflict resolution skills
- Ability to multitask in fast-paced settings while maintaining composure
- Strong problem-solving abilities with attention to detail
- Reliable transportation for on-site training and team events