Job Description
Join our award-winning customer service team in El Paso and make an immediate impact! We're seeking passionate individuals to deliver exceptional experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a modern, supportive environment. No experience required – we provide paid training!
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and Zendesk
- Meet/exceed quality metrics (FCR, CSAT, AHT)
- Collaborate with team leads to improve service delivery
- Participate in ongoing training and development programs
- Identify upsell opportunities to enhance customer value
Qualifications
- High school diploma or equivalent (GED)
- Minimum 1 year customer service experience preferred
- Excellent verbal/written communication skills in English/Spanish
- Proficient in Microsoft Office and web applications
- Ability to type 35+ WPM with 95% accuracy
- Reliable transportation to Gateway Blvd location
- Flexible availability including nights/weekends
- Positive attitude and problem-solving mindset