Job Description
Join our award-winning team as a Local Customer Service Representative in Houston, Texas! We're seeking empathetic professionals to deliver exceptional support to our community. Enjoy comprehensive paid training, competitive benefits, and a collaborative environment where your growth is prioritized. Make a real impact while building a rewarding career with a company that invests in its people.
Responsibilities
- Resolve customer inquiries via phone, email, and in-person with professionalism and empathy
- Process transactions and account modifications accurately in our CRM system
- Collaborate with support teams to resolve complex issues efficiently
- Document interactions and maintain detailed customer records
- Identify opportunities to improve service delivery and customer satisfaction
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience or relevant training
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexibility to work weekends/holidays as needed