Job Description
Immediate Opening in Memphis! Join our award-winning customer service team at MemCare Solutions, where your impact matters. We're seeking passionate individuals to deliver exceptional support to our local community. Enjoy competitive pay, comprehensive benefits, and a supportive environment designed for your growth. No weekends or holidays – weekdays only!
Responsibilities
- Handle inbound/outbound calls and emails with empathy and professionalism
- Resolve customer inquiries regarding products, services, and account details
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with team members to resolve complex issues efficiently
- Meet/exceed performance metrics including call quality and resolution rates
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in a local business context
- Exceptional verbal/written communication skills with Memphis dialect fluency
- Proficiency with CRM software and Microsoft Office Suite
- Strong problem-solving abilities with a solutions-oriented mindset
- Ability to work independently while collaborating in a team environment
- Reliable transportation to our downtown Memphis office