Job Description
Join our award-winning team at ClientFirst Solutions as a Customer Service Representative in Sacramento! We're seeking passionate individuals to deliver exceptional support experiences for our diverse clientele. This full-time role offers immediate start opportunities with comprehensive benefits and career growth potential. Our modern downtown office features collaborative workspaces, wellness programs, and a supportive culture where your voice matters. If you thrive in fast-paced environments and are committed to customer satisfaction, apply today to become part of our family!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve complex issues using CRM tools and knowledge bases while meeting SLA targets
- Document interactions accurately and maintain detailed case histories in Salesforce
- Collaborate with cross-functional teams to address systemic customer concerns
- Identify upsell opportunities and promote company services ethically
- Participate in weekly training sessions to refine product knowledge and communication skills
- Contribute to process improvement initiatives to enhance customer experience
Qualifications
- Minimum 2 years experience in customer service or call center environment
- Proficient in CRM platforms (Salesforce preferred) and MS Office Suite
- Exceptional verbal/written communication skills with active listening abilities
- Proven problem-solving approach with conflict resolution expertise
- Ability to multitask in high-pressure situations while maintaining composure
- High school diploma or equivalent; college degree preferred
- Flexibility to work evenings/weekends during peak seasons
- Positive attitude and commitment to continuous learning