Job Description
Join our elite customer support team and become the voice of innovation for Fortune 500 clients! GlobalConnect Solutions is seeking passionate Chat Support Specialists to deliver exceptional digital experiences during our high-demand night shift hours. This is your opportunity to thrive in a dynamic remote-first environment while enjoying competitive pay, comprehensive benefits, and career growth opportunities. Our hiring event connects you directly with hiring managers – apply today to secure your spot in our next cohort!
Responsibilities
- Deliver real-time chat support via web and mobile platforms with 99%+ satisfaction ratings
- Resolve technical inquiries, billing issues, and product troubleshooting for enterprise clients
- Maintain detailed case documentation and escalate complex issues to Tier 2 support
- Collaborate with cross-functional teams to improve support workflows and knowledge bases
- Adhere to SLA targets while maintaining a positive, empathetic communication style
- Participate in continuous training programs to master new products and technologies
Qualifications
- Minimum 1 year experience in customer support or chat-based helpdesk roles
- Exceptional written communication skills with 60+ WPM typing accuracy
- Proficiency in CRM systems (Zendesk, Salesforce) and live chat tools
- Ability to troubleshoot technical issues across browsers, OS, and mobile devices
- Flexible availability for night shifts (10 PM - 6 AM CT) with reliable internet
- High school diploma or equivalent; associate degree preferred
- Experience with remote work tools and VPN connectivity