Job Description
Join our dynamic team as a Remote Customer Service Representative and deliver exceptional support experiences from the comfort of your home! We're urgently hiring motivated professionals to serve our valued clients across Denver, CO and Pennsylvania. Enjoy competitive compensation, flexible scheduling, and comprehensive benefits while making a real impact. If you're passionate about problem-solving and thrive in remote work environments, this is your opportunity to grow with a forward-thinking company.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve product/service issues using CRM tools and established protocols
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues efficiently
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- 1+ years of customer service experience in remote or hybrid settings
- Proficiency with CRM platforms (Salesforce preferred) and MS Office Suite
- Exceptional verbal/written communication and active listening skills
- Proven ability to multitask in fast-paced digital environments
- High-speed internet connection and dedicated home office space
- Ability to work flexible hours including evenings/weekends as needed
- Valid US work authorization and state residency (CO or PA)