Job Description
Join our award-winning customer support team in Denver and make an immediate impact! We're seeking passionate individuals to deliver exceptional service while building rewarding careers. Enjoy flexible scheduling, comprehensive training, and a dynamic work environment where your voice matters. Perfect for students, parents, or career changers seeking work-life balance without compromising growth opportunities.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve technical issues, billing questions, and service concerns on first contact
- Document interactions accurately in CRM systems while maintaining data confidentiality
- Collaborate with technical teams to escalate complex cases seamlessly
- Meet/exceed performance metrics including CSAT, resolution time, and quality standards
- Identify upsell opportunities and contribute to revenue growth initiatives
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service or call center experience
- Proficiency with CRM platforms (Salesforce/Zendesk) and MS Office Suite
- Exceptional verbal/written communication and active listening skills
- Ability to multitask in fast-paced digital environments
- Strong problem-solving skills with attention to detail
- Available for 20-30 hours/week with weekend/holiday flexibility