Job Description
Join our award-winning customer service team in Jacksonville, FL! We're seeking passionate individuals to deliver exceptional support to our local community. This full-time position offers competitive compensation, comprehensive benefits, and immediate start opportunities. If you thrive in dynamic environments and want to make a real impact, apply today!
Responsibilities
- Handle inbound/outbound calls and resolve customer inquiries within SLA targets
- Process orders, returns, and account modifications using CRM systems
- Document interactions accurately in Salesforce and maintain data integrity
- Collaborate with cross-functional teams to resolve complex issues
- Identify upsell opportunities and contribute to revenue growth
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in a call center environment
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends
- Passion for delivering outstanding customer experiences
- Florida residency required for local client support