Job Description
Join our award-winning customer service team and make an immediate impact! CustomerFirst Solutions is seeking passionate Local Customer Service Representatives for weekend shifts in Cleveland, OH. As the frontline of our operations, you'll deliver exceptional support to our diverse client base while enjoying competitive pay and a supportive work environment. This is your chance to launch your career in customer service with a company that values growth and work-life balance.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service issues using systematic troubleshooting techniques
- Document interactions accurately in CRM systems while maintaining data confidentiality
- Collaborate with cross-functional teams to escalate complex cases and ensure seamless resolutions
- Meet/exceed performance metrics including CSAT scores and resolution times
- Contribute to process improvements through regular feedback and suggestions
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in retail, call center, or similar environment
- Exceptional verbal/written communication and active listening skills
- Proficiency with Microsoft Office and CRM platforms (e.g., Salesforce)
- Ability to thrive in fast-paced, high-volume weekend shifts
- Strong problem-solving abilities with attention to detail
- Flexibility to work Saturdays and Sundays (8 AM - 8 PM)